Editorial > Covid 19 - India Helpline - The Must-Have Directory 

Covid 19 - India Helpline - The Must-Have Directory 

Dais Editorials | 11/05/2021 05:00 PM

A second wave following the first.

A new mutant following the original.. (and someone overheard an inevitable 3rd wave on its way too)

The world is recovering and praying for us – while we grapple with the worst effects of one of the World’s Toughest Disasters ever.

The Government is trying to help – we may or may not agree with that. But we have to agree that it is unprecedented for most of them too. NO ONE has seen or known such a calamity ever. Floods and earthquakes happen, droughts and flu outbreaks occur, but this?? This seems different, powerful, omnipresent – and the worst part of it being – it is becoming stronger by the day.

The second wave has taken down the strongest and seemingly most immune amongst us as well – young adults, unassuming minors, diligent sportspersons… there’s no escape.

We, at Dais World, have also experienced and crossed the stages of denial, anger and depression with you through this ordeal. You have trusted us with the information and reportage of the situation around you in this pandemic but now- it is our job to take you from the bargaining stage to the acceptance stage.

There is immense confusion, a deepening loss of hope and an increasing level of frustration that many of us are experiencing at the moment. And in such times, perhaps what we need is a friend who helps tap into any and every resource possible to help tide over our adversity.

This is a sincere effort at our end to put together a list of all credible sources – a ready reckoner for everything our fellow citizens could need during these times - data directories, helpline numbers, information assistance, how-to, do’s and don'ts, fact-checks EVERYTHING. It's all in here in a format that is easily readable and accessible.

Covid 19 - India Helpline - The Emergency Directory

As advised by top medical experts, the World Health Organization and the Ministry of Health and Family Welfare, wearing masks, maintaining social distancing, ensuring personal hygiene and getting a vaccine when eligible is the only right combination of solutions that will help us combat the current COVID-19 crisis as humanity. The government is announcing several measures to ensure a steady supply of vaccines to every state. Let's see where the vaccines are and how pricey they are posing to be when we need them the most!

Where can I go get a vaccine in my city/state?

Central List     





City-wise List




Government :




Guwahati (Assam):









Karnataka (Bengaluru)











How to register for the Covid 19 Vaccine?

Register for COVID Vaccination in CoWIN App:

Step 1: Visit the CoWIN platform and register/sign in using your mobile number


 Step 2: You will receive an OTP, which you can use to verify your phone number and proceed

Step 3: You will be directed to the registration page where you will have to share a valid photo ID proof, and fill in your details, such as age, gender, and so on.

Step 4: Then schedule an appointment at a Vaccination Centre close to your location and book it during any available time slot.

List of Documents needed for CoWIN Registration

Those registering would need to furnish one of the following documents while registering for the Covid-19 vaccine:

  • Aadhaar card
  • Voter ID
  • Passport
  • Pension document
  • Driving license
  • PAN card
  • Aadhaar card
  • EPIC or the Electoral Photo Identity Card 

Citizen Do’s & Don'ts:


See the National Statistics:


Is there a Central helpline or email ID that I Could call to get more information about Covid  - such as symptoms, hospitals, vaccination, do’s and don'ts etc?

Yes. In an effort to strengthen the containment of Covid, the government both central and state, has made several coronavirus helpline numbers available to the Citizens of India. 

National Helpline Number : +91-11-23978046/43

Toll Free Number : 1075

Email ID: technicalquery.covid19@gov.in or ncov2019@gov.in

Quick Dial Numbers:  https://dot.gov.in/sites/default/files/short%20code%2021122011_0.pdf?download=1

Government chat on WhatsApp to raise awareness about the disease and curb the spread of misinformation:


My Gov Corona Helpdesk Whatsapp Chat: +91 9013151515

Aarogya Setu IVRS (give missed call on this number to receive callback for health inputs) : 1921

Are there Helpline numbers available for every State/District?

Yes. To contain the spread of novel CoronaVirus (Covid-19), the Ministry of Health & Family Welfare has provided these helpline numbers of States & Union Territories (UTs). You can call here to ask your doubts, report symptoms, travel history and seek assistance, guidance and precautionary measures.

Access this page for your state/Union Territory helpline:


Below are some basic guidelines given by the CDC (The United States Centers for Disease Control and Prevention that is the national public health agency of the United States)

  • Wear a mask that covers your nose and mouth to help protect yourself and others.
  • Stay 6 feet apart from others who don’t live with you.
  • Get a COVID-19 vaccine when it is available to you.
  • Avoid crowds and poorly ventilated indoor spaces.
  • Wash your hands often with soap and water.
  • Use hand sanitizer if soap and water aren’t available.
  • If you have to continually adjust your mask, it doesn’t fit properly, and you might need to find a different mask type or brand.
  • Remember that some people without symptoms may be able to spread viruses.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Always cover your mouth and nose with a tissue when you cough or sneeze, or use the inside of your elbow and do not spit.
  • If someone is sick or has tested positive for COVID-19, disinfect frequently touched surfaces.
  • Take your temperature if symptoms develop
  • Physical activity and relaxation techniques can be valuable tools to help you remain calm and continue to protect your health.

How can I get myself tested for Covid 19? What testing centres do Covid tests in my city?

You have to get the RT-PCR Test done - The COVID-19 real-time reverse transcription-polymerase chain reaction (RT-PCR) tests the upper and lower respiratory specimens such as swabs, sputum, nasopharyngeal, and others of the patients suspected with COVID-19.

This test includes the extraction of ribonucleic acid (RNA) a genetic material of the COVID-19 virus. The test analyzes the genetic sequences such as the SARS-COV-2 virus and then the results are positive. The test results are negative when the sample analyzed does not contain the virus or the sample is not administered properly.  A minimum of four hours is required to get the RT-PCR test results and gauge the extent of infection in an individual.

Here is a city-wise list of Testing centres..


Bengaluru/Bangalore (Karnataka) Testing centres:


Government Labs:


Private Labs:


Gurugram Testing Centres:


Mumbai Testing Centres:


Telangana including Hyderabad Testing Centres:


Chennai Testing Centres:


Delhi Testing Centres:





Kolkata Testing Centres:




Pune Testing centres:








Lucknow Testing centres:




Covid Hospitals around me - both government and private hospitals.

The most common symptoms of COVID-19 are a fever, coughing, and breathing problems. Unless you have severe symptoms, you can most likely treat them at home, the way you would for a cold or the flu. Most people recover from COVID-19 without the need for hospital care. 

Call your doctor to ask about whether you should stay home or get medical care in person.

Here is a city-wise list of Covid hospitals:

Ahmedabad Covid Hospital list:



Bengaluru Covid Hospital list:


Chennai Covid Hospital list:



Delhi Covid Hospital list:


Kolkata Covid Hospital list:



Telangana (Hyderabad) Covid Hospital list:


Mumbai Covid Hospital list:



Guwahati (Assam) Covid Hospital List:


Pune Covid Hospital list:



Lucknow Covid Hospital list:


What is Ayushmann Bharat ? And what is the difference between PMJAY & CGS empanelled hospitals for vaccination?

The Central Government Health Scheme (CGS) was started in 1954 with the objective of providing comprehensive medical care to the Central Government employees, both serving and pensioners and their dependent family members.

Ayushman Bharat PM-JAY is the largest health assurance scheme in the world which aims at providing a health cover of Rs. 5 lakhs per family per year for secondary and tertiary care hospitalization to over 10.74 crores poor and vulnerable families (approximately 50 crore beneficiaries) that form the bottom 40% of the Indian population. The households included are based on the deprivation and occupational criteria of Socio-Economic Caste Census 2011 (SECC 2011) for rural and urban areas respectively. 

Know your eligibility to apply for PMJAY card: https://pmjay.gov.in/about/pmjay

Login Here using your mobile number : https://mera.pmjay.gov.in/search/login

Remember, only some selected private hospitals are being allowed to participate in the Covid-19

Covid Ambulance services in Emergency

108 is a toll-free emergency ambulance number in India. Every city or state has this number reserved for ambulance services only to make medical emergency care more accessible for everyone in India regardless of the income & location of the patient.

However, these are the city-wise ambulance providers -


Ambulance providers:


Panah Foundation: Mobile:-7405127183


ZHL Foundation :tel:+91 97 000 012 98


CIMS: Ambulance: +91 98244 50000

BAPS Yogiji Maharaj Hospital : +91 7925629000 / 9998999430

Dr. at Doorstep: Call : +91 80 00 12 66 66

Bengaluru :

Ambulance providers:


ZHL Foundation :tel:+91 97 000 012 98

Fortis Ambulance : Emergency Ambulance Number: 96860-96860

Manipal Hospitals : 080-22221111

Chennai :

Ambulance providers:


ZHL Foundation :tel:+91 97 000 012 98

Stanplus: tel:1800121911911

SIMS Hospital : +91 44 2000 2020. You can also contact the hospital number +91 44 4396 9996

Flying Squad Ambulance service : tel:+917449177777

Quick Care: 080159 14242

Kadamai Trust: +91 44 4009 2500/+91 9003 112 322


Ambulance Providers:


ZHL Foundation :tel:+91 97 000 012 98

All India Institute of Medical Sciences (AIIMS), New Delhi--(011-26594405, 26594706. (IVRS : 011-26589999))

Centralized Accident Trauma Service (CATS), New Delhi(102, 1099)

Escort Hospital, New Delhi(011- 26825000)

Moolchand Hospital, New Delhi(011- 42000000)

Batra Hospital, New Delhi(011- 26083747)

Rajiv Gandhi Cancer Institute, New Delhi(011- 27051011 to 29)

Sir Ganga Ram Hospital New Delhi(011- 25750000, 25757575)

Vidyasagar Institute of Mental Health and Neurosciences (VIMHANS), New Delhi(011- 26924302)

Max Emergency Ambulance, New Delhi(011- 40554055)

AIDS Diagnostic Centre, New Delhi(011 64360750)

National Heart Institute(011 6414156) Ambulance staff : 8800116546

Goodmans Rescue Ambulance Service(011 29231665, 46566890)

Holy Angles Hospital(011 6143411)

MP Heart Centre, New Delhi(011- 6413436)

Delhi Psychiatry Centre, New Delhi(011- 2214727)

Anand Hospital, New Delhi(011- 2224126)

GM Modi Hospital, New Delhi(011- 6852112)

PS Funeral & Ambulance Services Private Limited, New Delhi(09350016581, 08373903017)

Max Emergency Ambulance, New Delhi(011- 40554055)

Goodmans Rescue Ambulance Service, New Delhi(011- 29231665, 46566890)

Apollo hospitals : 1066

Medulance: tel: 8882978888


Ambulance providers: 



Desun Hospital : tel:+919051715171

Apollo Hospital : 1066

Kothari Medical Center: +91 86977 08113

Telangana (Hyderabad) 

Ambulance Providers:


ZHL Foundation :tel:+91 97 000 012 98

Stanplus : tel:1800121911911

Sri Sai Ambulance: Call Us @ 95 42 42 42 42

City Ambulance: 9440737589

Bhavya Ambulance: tel:9985289827

SK Ambulance: 07330-108-108


Ambulance providers: 



ZHL Foundation :tel:+91 97 000 012 98

GetHelp Now: Call now +918822288222

BSIDEU : 073044 42525

Guwahati (Assam):

Ambulance Providers: 



Jeevan Vahan Ambulance: 070993 24246

Amblife: tel:+917272811811


Ambulance Providers:



Kishore Ambulance Services: tel:9860853535

ZHL Foundation :tel:+91 97 000 012 98

Shree Datta Cardiac Ambulance: tel:9870283805


Ambulance Providers:



Monu Ambulance Service :+91 9026233953 | 9648692129 | 9044465630

Life Savers ambulance: tel:09650960348

Amblife: tel:7272811811

What do I do when I am tested Covid positive?

If your symptoms are mild even though you have been tested positive:

  1. Call your doctor for instructions to be followed and the course of treatment to be started
  2. Wear triple sharing masks covering your nose and mouth whenever you open the door. Those entering your room should do the same. Also, discard the mask after eight hours.
  3. Stay at home for 14 days away from others in a self-quarantine and monitor your health.
  4. If you have shortness of breath or pain or pressure in the chest, seek medical attention immediately.
  5. Unless necessary, do not go to meet the doctor and seek a tele-consultation instead. But if absolutely necessary and instructed by the doctor, while going to the doctor or to the testing centre, wear a medical mask. Also keep at least a 1-metre distance from other people and avoid touching surfaces with your hands.  
  6. Make sure to wash your hands frequently with soap or use 70% alcohol-based sanitiser. You should also clean your room yourself with disinfectant or soap. 
  7. Keep your room well-ventilated.
  8. Stay positive by keeping in touch with loved ones by phone or online, and by exercising at home.
  9. Physical activity and relaxation techniques can be valuable tools to help you remain calm and continue to protect your health during this time
  10. Do not bathe with cold water. Use hot water if possible and tepid sponge.
  11. Utensils should be cleaned wearing cloves with soap and it is strongly advised to not use personal items with others.
  12. Monitor your oxygen levels at least every six hours. If your breaths are too fast take a six minute walk and try again.
  13. Frequently check your temperature if you have fever.
  14. Keep yourself hydrated and have a healthy diet even if you can't taste a thing. There's no known food yet which can cure COVID but a healthy meal will ensure a faster recovery.

Seek emergency medical care IF

  • Oxygen level on oximeter shows less than 94%
  • shortness of breath worsens.
  • lips or face turn blue-ish.
  • Feel disoriented
  • Fever of 101F (38C) persists for three days
  • You feel persistent pressure or pain in chest
  • Slurred speech or seizure
  • Unable to wake up or stay awake

Do not self-medicate!

How Long can one take to recover from Covid-19? What is Acute Covid and Long Covid?

People with mild cases of Covid-19 usually recover within 1-2 weeks of contracting the SARS-CoV-2 infection. For severe cases of COVID-19, recovery can take 6 weeks or longer.

 Symptoms extending beyond 3 weeks since onset are being currently defined as acute Covid and beyond 12 weeks since onset as Chronic Covid symptoms.

 Long COVID is defined as COVID-19 symptoms that last for longer than 2 months. Symptoms can include chest pain, difficulty breathing and trouble thinking clearly.

 The World Health Organization (WHO) explains that some people may experience long-term effects of COVID-19, whether they required hospitalization or not. These long-term effects may include fatigue, respiratory symptoms, and neurological symptoms.

What is Plasma therapy? Where can I find plasma donors or where can I donate plasma?

Convalescent plasma therapy uses plasma from recovered patients of Covid-19 as their plasma contains antibodies that can fight the infection. While the country’s largest trial for this therapy suggests it is not effective at severe stages of Covid-19, plasma therapy has its supporters. 

It is important to note here that Plasma is not the primary therapy to treat the deadly virus and not everyone is eligible for it. We have collated a list of banks/donors who you can contact:


Pan India:











Kolkata and rest of West Bengal:



RGGGH and KMCH for plasma donation at 044 2530 5000 and 044 2836 4949














Who can donate plasma? What are the guidelines for donating plasma? 

COVID recovered persons are actively encouraged to donate plasma to treat other patients. A plasma donor should fulfil the following criteria

  • Recovered people aged between 18 and 60 are eligible to donate. Plasma from pregnant women and subjects with comorbid conditions should be avoided for COVID treatment.
  • The haemoglobin level of the donor should be above 12.5 g/dL and weight 55 kgs at the least.
  • The donor must have been admitted at the hospital for COVID treatment. Asymptomatic patients are ineligible to donate.
  • The donor’s plasma should have antibodies for treating COVID. 
  • Plasma can be donated 14 days after getting discharged.
  • The donor should have a COVID test report certifying the negative result, if they are donating between 14 days and 28 days after discharge. If the donor does not have the report, the test can be taken before donating plasma at the hospital

Where to get Blood in emergency

eRaktKosh is an initiative to connect, digitize and streamline the work flow of blood banks across the nation. You can read about it here: https://www.eraktkosh.in/BLDAHIMS/bloodbank/transactions/bbpublicindex.html

If you want to find the nearest blood bank, here is a convenient drop-down list: https://www.eraktkosh.in/BLDAHIMS/bloodbank/nearbyBBRed.cnt

State and District wise Blood Availability : https://www.eraktkosh.in/BLDAHIMS/bloodbank/stockAvailability.cnt

To find blood banks in your city, you can use the below links:

Ahmedabad Blood Bank:


Chennai Blood Bank:


Guwahati (Assam) Blood Bank:


Delhi Blood Bank:


Kolkata Blood Bank:


Karnataka (Bengaluru) Blood Bank:


Mumbai Blood Bank:



Pune Blood Bank:


Hyderabad Blood Bank:


Lucknow Blood Bank:


Where to get Oxygen Cylinder?






Guwahati (Assam):






Sonu Sood's Charity helpline: 022-61403615





Karnataka (Bengaluru)





















Are people getting infected even after taking the Covid Vaccine?

There are reports of people testing positive for the Covid-19 virus even after being administered both doses of a vaccine. However, there is no reason to panic. Such incidents of "breakthrough" infections are very low and even if they occur, the symptoms are less severe and not leading to hospitalization. Experts have said such incidents do not indicate that there is something wrong with Covid-19 vaccines or how they are administered.

What is proning and what are the effective methods of proning?

Proning may help improve oxygen levels in Covid-19 patients. Here is a step-by-step guide (Source: India Today). The Union Health Ministry has recommended the technique of "proning" to help increase oxygen levels for those in home isolation. Proning is a technique in which the patient lies on the stomach, face down, to try and improve the oxygen levels in the body. Oxygen level (SpO2) between 94-100 is considered healthy.

For proning, one will need five pillows and a flat surface to lie down. One pillow should be kept below the neck, one or two below the chest through the upper thighs and two below the shins. One should not spend more than 30 minutes in each position.

How does Proning Help:

- Prone positioning improves ventilation, keeps alveolar units open and breathing easy.

- Proning is required only when the patient feels difficulty breathing and the oxygen level goes below 94.

- Regular monitoring of SpO2, along with other signs like temperature, blood pressure and blood sugar, is important during home isolation.

Cautions while proning:

- Avoid proning for an hour after meals

- Maintain proning for only as many times as easily tolerable

- One may prone for up to 16 hours a day, in multiple cycles, as felt comfortable

- Pillows may be adjusted slightly to alter pressure areas and for comfort

- Keep track of any pressure sores or injuries, especially around bony prominences

Avoid Proning when:

- During pregnancy

- Deep venous thrombosis (treated in less than 48 hours)

- Major cardiac conditions

- Unstable spine, femur, or pelvic fractures

How to help someone with Proning:

- Using a flat sheet, pull the patient to one side of the bed.

- Place the flat sheet around the arm that will pull through (the side you are turning toward).

- A second flat sheet is placed on the bed and tucked under the patient. This sheet will pull through as you are turning the patient.

- Using the sheet, turn the patient over and position the patient prone. The arm and sheet will pull across the bed.

- Pull and center the patient. Discard the sheet that was used to place the patient in a supine position. Straighten lines and tubes.

How to reduce the risk of Mucormycosis (Black Fungus) in COVID patients?


Control hyperglycemia

Monitor blood glucose level

Use steroids judiciously


Do not miss warning signs and symptoms

Do not hesitate to seek aggressive investigation

Do not lose crucial time to initiate treatment



This is an ever-updating article. Being a News & Media House, it is our responsibility and duty to propagate enough news and updates about help available in trustworthy pockets at the time of this deadly pandemic gripping our country.

In case you believe we have missed anything, please feel free to reach us at assist@dais.world to inform us of the missed details or additional information you may have and of course, if you have had a bad experience using any of the above helplines. We would be happy to use your experience to raise awareness amongst other readers.

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