News > Airline overbooks US-India flight, doctor makes it pay

Airline overbooks US-India flight, doctor makes it pay

Vadodara-based Dr. Krutesh Shah had gone to the US to attend a conference and booked a return ticket in advance, but the return journey was far from easy.

He had a harrowing time, as after travelling to Abu Dhabi from San Francisco on an Etihad Airways flight, he could not board the connecting flight to Ahmedabad as the airline had overbooked the flight. Unfazed, he filed a complaint at the Ahmedabad (Additional) Consumer Dispute Redressal Commission.