19/06/2023 03:46 PM | Click to read full article
According to J.D. Power's North America Airline Satisfaction Study, rising costs and fees are the main factors contributing to disgruntled airline passengers this summer. The high demand for leisure travel has led to inflationary ticket prices. Additionally, the ongoing pilot shortage and limited fuel are challenges faced by the industry. Passengers desire more direct flights and increased space on aeroplanes.