News > McDonald’s hit by global outage, forcing some restaurants to shut down

McDonald’s hit by global outage, forcing some restaurants to shut down

Brian Rice, EVP, Global Chief Information Officer at McDonald’s, said, “It was caused by a third-party provider during a configuration change.” On March 15, McDonald’s Australia posted that earlier in the day it had experienced an outage which impacted all of its restaurants, but that by late evening, most of its restaurants had reopened. Throughout the day, people in Australia reported closed drive-thru lanes and nonfunctioning kiosks and apps.