News > No app, no entry: How the digital world is failing the non tech-savvy

No app, no entry: How the digital world is failing the non tech-savvy

Ruth and Peter Jaffe, from Ealing, West London, were charged £110 by Ryanair for printing out their tickets at Stansted Airport. 55 quid for each sheet of paper is a shockingly creative example of punitive pricing. The Jaffes, aged 79 and 80, said they had become confused on the Ryanair website and accidentally printed out their return tickets instead of their outbound ones to Bergerac. It was the kind of error anyone could make, although octogenarians are far more likely to make it.