News > Vinita Bali on leading with empathy and building a customer-first strategy

Vinita Bali on leading with empathy and building a customer-first strategy

“At the end of the day we are not robots, our work is not measured only by productivity but by the relationships we form and how we make people feel,” said Vinita Bali, Former Managing Director, Britannia Industries. Vinita was speaking during a fireside chat with Prerna Jhunjunwala, Founder of Creative Galileo, India's largest early learning platform, at the first-ever edition of the ‘No Ceiling Summit 2022'.